Human Resources and Operations Manager



College Forward, an Austin, Texas based college access and college completion program, was established in 2003 with a single goal: a bachelor’s degree for every student. We provide intensive mentoring for low-income and first-generation students whose education, without our services, would most likely end soon after high school. From an inaugural class of 30, by fall 2014 we will serve 4,600 students at 16 high schools and more than 120 colleges across the nation.


College Forward (CoFo) seeks a dynamic, well organized, detail-oriented, and deadline-driven leader to successfully oversee organization-wide human resources and daily operations of an innovative, rapidly growing nonprofit organization that helps low-income youth apply to and succeed in college. Ideal candidates will evince a deep passion for solving educational inequities within an entrepreneurial and values-driven nonprofit.   

Our amazing team of permanent and AmeriCorps staff are the lifeblood and “secret sauce” of our mission and vision.  As College Forward continues to scale its impact across the U.S., we seek a talented and forward-thinking leader who can build an industry-leading talent pipeline, while ensuring critical day-to-day HR and operational functions remain front and center.

This position requires the ability to lead, plan and oversee human resources and related functions to meet organizational objectives, and the ability to closely monitor progress toward goals and take immediate remedial action when necessary. Working closely with the CoFo leadership team, the Human Resources and Operations Manager will play a critical role in our meeting and exceeding our long-term strategic vision.        


  • Lead Human Resources department within a rapidly growing, fast-paced environment to ensure personnel are supported and equipped with the talent and resources required to accomplish organization-wide priorities and objectives.
  • Lead and manage recruitment, hiring, training, and deployment of all regular staff and support program team leadership of recruitment, hiring, training, and deployment of all AmeriCorps members. Conduct needs assessments, create and/or revise position descriptions and evaluations, guide selection processes, manage candidate correspondence, facilitate offers, coordinate team member on-boarding, and maintain applicant records as required by law.
  • Coordinate employee and AmeriCorps benefit systems, including plan selection, member enrollment/termination, open enrollment, and COBRA benefits. Adjust benefits as appropriate for organizational needs and budgets.
  • Direct all human resource functions, including processing entrance and exit paperwork, monitoring timesheets, organizing and maintaining up-to-date personnel records and directories, overseeing performance evaluation procedures, developing and maintaining organizational documents, and other human resource functions as needed.
  • Direct and standardize organization-wide professional development tracks and opportunities for all permanent staff
  • In partnership with CEO and COO, develop short- and long-term strategies to build and sustain a diverse and inclusive workforce across all departments, from our Board of Directors to our front-line staff.   
  • Maintain comprehensive knowledge of and communicate organizational policies and procedures to ensure compliance with all applicable laws and best practices; monitor individual and organizational compliance with policies and procedures; apply disciplinary procedures as appropriate; work with executive team to adapt and improve policies and procedures as needed.
  • Address and resolve team member concerns, conflicts, and/or grievances. Provide HR-related coaching to all staff, Directors and/or Managers as needed.
  • In support of the Program Director, participate in necessary AmeriCorps grantee trainings and program compliance activities.  
  • Conduct national criminal background checks in accordance with NSCHC regulations and College Forward policy for all team members at the onset of their service or employment and annually thereafter.
  • Coordinate with the executive team to select and manage organizational insurance policies and ensure sufficient coverage.
  • Monitor organizational morale and take measures to evaluate employee engagement and fulfillment of organizational values.
  • Monitor program compliance with the Family Educational Rights and Privacy Act (FERPA). Ensure the confidentiality of all student, team member, and organizational records.
  • Ensure the integrity and functionality of office equipment. Arrange maintenance and order supplies as necessary. Maintain confidential computer, phone and network passwords, and manage software licenses and subscriptions.
  • Act as the liaison for any IT vendors, and ensure the operation of all IT equipment.
  • Preserve organizational archives, and ensure the security of organizational property.
  • Monitor and maintain annual calendars for progress toward departmental milestones, project implementation, and on-time task completion.
  • Develop systems for improved organizational efficiency and sustainability.


  • Assist team with information technology, including basic troubleshooting, new computer setup and software installation, and creating organizational documents and forms.
  • Represent the organization to school personnel, professional organizations, educators, funders, and the public.
  • Assist team members with duties and projects as needed.  
  • Perform other duties as directed; assist with special projects as assigned.


May directly supervise up to five employees or AmeriCorps members and/or volunteers in the areas of human resources, technology, or other areas as necessary. Manage project teams of up to 30 individuals as needed.

Supervisory responsibilities include managing disparate projects; interviewing, placing and training staff; planning, assigning, directing, and monitoring work to ensure that the organization's scheduled goals are met; evaluating performance; providing guidance; rewarding and disciplining team members and volunteers; addressing complaints and resolving problems.



College Forward is a dynamic, progressive and youth-focused work environment. The noise level in the work environment is usually moderate to loud. Responsibilities may frequently require an adjusted work schedule and/or evening/weekend hours in order to meet deadlines or satisfy program requirements.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Human Resources Director must also submit to and pass a comprehensive criminal background check before a final offer of employment can be made, and annually thereafter.

  • EDUCATION and/or EXPERIENCE: This position requires at least a baccalaureate degree from an accredited, academically-recognized four-year college or university; two years’ related experience in the human resources field; or an equivalent combination of education and experience. PHR or SHRM-CP certification required; SPHR or SHRM-SCP preferred..
  • PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Employees must have mobility throughout the office and must frequently drive or ride up to 30 miles to high school campuses and other service locations to monitor service delivery. Employees may infrequently be required to drive or ride distances of up to 250 miles, with occasional air travel necessary.  
  • EMOTIONAL DEMANDS: The employee must be emotionally mature and be able to handle difficult and complex team member and student situations. Candidates must demonstrate an ability to solve practical problems and deal with frequently changing variables. The employee must demonstrate strong interpersonal and coaching skills.
  • INTELLECTUAL DEMANDS: Excellent writing and communication skills are essential. Candidates must be able to read, analyze, and interpret general educational and business periodicals, professional journals, technical procedures and governmental regulations. They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from the general public, clients, students, partners, and Directors. Candidates must demonstrate the ability to understand and apply standard, high school-level mathematical concepts for the purposes of measuring organizational statistics and administering payroll and benefits.



Please submit a resume and cover letter to: Uyen Vu at Indicate the job title in the subject line of your email. Applications will not be accepted by post, fax, or delivery.

In your cover letter, please address these questions:

  1. What is your interest in equal access to education?
  2. What is your interest in this specific position?
  3. What are your salary requirements? (Applications without salary requirements will not be considered)


College Forward provides equal employment opportunities to all team members and/or applicants for employment or service, without regard to race, color, class, religion/creed, sex, sexual orientation, gender identity or expression, national origin, age, weight, height, disability, political affiliation, marital or familial status, partnership status, citizenship status (except as required by law), veteran status, or status in any group protected by federal law, state law, or local ordinance. We provide reasonable accommodations upon request in compliance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act. We encourage and support diversity and tolerance in our workplace.

*Position is contingent upon funding