User Experience Design Intern

The Position

About CoFo Connect 

CoFo Connect is a mobile application that serves as a delivery mechanism, engagement tool, and supplemental support for students in the College Forward program.

 

The Role 

This position will give a College Forward student the opportunity to learn more about the field of product management and mobile app development. The User Experience Design Intern will work alongside the Product Manager, CoFo Connect to publish content into the app throughout the week, respond to user inquiries and customer service requests, and conduct periodic app testing & research (ex. User interviews). They will attend weekly meetings with the Product Manager, CoFo Connect, to check in on the status of projects.

 

Essential Duties 

User Engagement

  • Utilize a combination of Asana, CoSchedule, AWS, and CoPilot (Salesforce) to publish content into CoPilot (and CoFo Connect)
  • Find new resources (ex. scholarships) to publish into the app and ‘hide’ all expired scholarships
 
Customer Service
  • Respond to users experiencing technical issues (ex. Login issues, error messages) and update tickets (in CoPilot) as necessary
 
Mobile App. Implementation
  • Assist Product Manager with product launches and app implementation (ex. Introducing the app at a student  event or after-school meeting)
  • Assist Product Manager with leading training sessions to new and existing users
 
Mobile App. Development
  • Assist Product Manager with user interviews (conducting and/or note-taking)
  • Assist Product Manager with product testing (regular maintenance, testing of new features)
  • Assist Product Manager with concept design (sketching, wireframing) and prototyping
  

What You Bring

Education and Experience 

  • Applicants must be Current College Forward students
  • Interest in design thinking, mobile app development, or product management
  • Experience with Salesforce, Asana, and CoSchedule is a plus
  • Experience managing projects is also a plus
 
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The User Experience Design Intern must also submit to and pass a comprehensive criminal background check before their first day or during the first week of employment. 
 
Other important qualifications include:
  • Entrepreneurial self-starter with keen attention to detail who is able to work independently
  • Exceptional interpersonal and relationship-building skills   
  • Superb written and verbal communication skills
 
Physical and Emotional Demands 
While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. 
 
The employee must be emotionally mature. Candidates must demonstrate an ability to solve practical problems and deal with frequently changing variables.
 
The CoFo Connect Intern must be a self-driven individual who can thrive and produce outstanding results with little supervision.
 

Misc. Role Details

 
FLSA Status: Non-Exempt 
Schedule Type: Part-Time 
Pay: $15 per hour*
Location: Internship is 100% remote. 
Expected Start Date: January, 2022. 

 
*Applicants must be able to work at least 15 hours/week, not to exceed 20 hours in one week. 

 

To Apply 

Please submit a resume and cover letter to careers@collegeforward.org with the subject line: CoFo  Connect Internship.  

In your cover letter, please address these questions:

  • What is your interest in college access and success? 
  • What is your interest in equal access to education and the role technology could play in it?
 
 
 
 
College Forward provides equal employment opportunities to all team members and/or applicants for employment or service, without regard to race, color, class, religion/creed, sex, sexual orientation, gender identity or expression, national origin, age, weight, height, disability, political affiliation, marital or familial status, partnership status, citizenship status (except as required by law), veteran status, or status in any group protected by federal law, state law, or local ordinance. We provide reasonable accommodations upon request in compliance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act. We encourage and support diversity and tolerance in our workplace. This position is dependent upon fundingFo C