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Program Coordinator

Job Title: Program Coordinator
Department: Programs
Reports to: Program Manager, College Success Virtual Services
FLSA Status: Exempt, Full-Time

SUMMARY:

 

Are you passionate about education? Are you looking for an ambitious new project to test and grow your skills? Come join our growing programs team as we prepare high-quality content around college access, college success, and the essential life skills needed along the way.

The Program Coordinator will be responsible for developing content to reach students and delivering excellent customer service via virtual methods as well as in-person, ensuring each student and partner interaction receives the highest quality of customer service. The Program Coordinator should have a knowledge of the barriers that our students may be facing and are able to advocate for vulnerable populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Modify student learning activities, resources, and tutorials around curriculum objectives for students ranging in age from 10th grade through college graduation
  • Adapt content across channels/platforms utilized by our students
  • Create and Manage the editorial calendar for our mass texting platform, messaging students weekly to make sure they stay on top of their program milestones
  • Represent College Forward at community collaboration meetings or with community stakeholders
  • Facilitate a series of on-campus workshops for high school students at partner institutions across Texas, focusing on college access and success
  • Manage outreach messages to students through mass texting platform. Respond and/or redirect incoming messages to appropriate College Forward staff.
  • Follow up with students to ensure program satisfaction
  • Track student interactions, monitor, organize and maintain up-to-date student files and databases
  • Other related duties as assigned
 

ANCILLARY FUNCTIONS:

  • Monitor program calendar for progress toward program milestones, event implementation, and on-time task completion
  • Monitor strict program compliance with organizational policies and procedures, including the Family Educational Rights and Privacy Act (FERPA)
  • Deliver trainings and presentations to small and large groups
  • Assist with special projects as assigned
  • Collaborate with the Program team on projects around content and curriculum as needed
 

MINIMUM QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Program Coordinator must also submit to and pass a comprehensive criminal background check before a final offer of employment can be made, and annually thereafter.

EDUCATION and/or EXPERIENCE:

 

This position requires at least a baccalaureate degree from an accredited, not-for-profit, academically-recognized four-year college or university; and two years’ related experience with an education-based program.

Along with a demonstrated belief in College Forward’s mission and values, individuals must also possess exemplary written communications skills, and the ability to work well in a highly collaborative team or independently. Individuals must have experience in designing content, activities, lesson plans, resources and/or guides for high school and/or college students.

Successful applicants will demonstrate familiarity with college and career planning at the high school and college levels.

Salary: $35,600 – $38,000

PHYSICAL DEMANDS:

 

While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Employees must have mobility throughout the office and may infrequently be required to travel to partner sites.

Travel responsibilities include being on the road up to 30% of the time with travel across Texas (focusing on major cities – Austin, Houston, Dallas/Ft Worth, San Antonio)

EMOTIONAL DEMANDS:

 

The employee must be emotionally mature and be able to handle difficult and complex team member and student situations. Candidates must demonstrate an ability to solve practical problems and deal with frequently changing variables. The employee must demonstrate strong interpersonal and coaching skills.

INTELLECTUAL DEMANDS:

 

Excellent written communication skills are essential; English/Spanish bilingualism is strongly preferred. Candidates must be able to read, analyze, and interpret general educational and business periodicals, professional journals, technical procedures and governmental regulations. They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from the general public, clients, students, partners, and managers.

WORK ENVIRONMENT:

 

College Forward is a dynamic, progressive and youth-focused working environment. The noise level in the work environment is usually moderate to loud. Responsibilities may frequently require an adjusted work schedule and/or evening/weekend hours in order to meet deadlines or satisfy program requirements.

CRIMINAL BACKGROUND CHECK:

 

All College Forward team members must consent to and pass a comprehensive criminal background check. Initiation of this background check will occur before the team member’s start date.

HOW TO APPLY FOR THIS POSITION:

 

Please submit a resume and cover letter via email to Robin Walker at rwalker@collegeforward.org.

In your cover letter, please address these questions:

  • Why College Forward?
  • What is your interest in equal access to education?
 
 

College Forward provides equal employment opportunities to all team members and/or applicants for employment or service, without regard to race, color, class, religion/creed, sex, sexual orientation, gender identity or expression, national origin, age, weight, height, disability, political affiliation, marital or familial status, partnership status, citizenship status (except as required by law), veteran status, or status in any group protected by federal law, state law, or local ordinance. We provide reasonable accommodations upon request in compliance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act. We encourage and support diversity and tolerance in our workplace.