Program Coordinator

Job Title: Program Coordinator

Department: Programs, Virtual Services Team

Reports to: Program Manager, College Success Virtual Services

Starting Salary Range: $35,600 – $38,000

FLSA Status: Exempt, Full-Time


Are you passionate about education? Are you looking for an ambitious new project to test and grow your skills? Come join our growing programs team as we prepare high-quality content around college access, college success, and the essential life skills needed along the way. 

The Program Coordinator will be responsible for providing support to college success students and delivering excellent customer service via virtual methods as well as in-person, ensuring each student and partner interaction receives the highest quality of customer service. The Program Coordinator should have a knowledge of the barriers that our students may be facing and are able to advocate for vulnerable populations.


  • Communicate essential college registration financial aid information to a caseload of students
  • Track student interactions, monitor, organize and maintain up-to-date student files and databases
  • Facilitate a series of on-campus and virtual workshops for high school students at partner institutions across Texas, focusing on college access and success
  • Contribute to the editorial calendar for our mass texting platform, messaging students weekly to make sure they stay on top of their program milestones
  • Represent College Forward at community collaboration meetings or with community stakeholders
  • Develop creative solutions to enhance student engagement 
  • Manage outreach messages to students through mass texting platform. Respond and/or redirect incoming messages to appropriate College Forward staff.
  • Follow up with students to ensure program satisfaction
  • Other related duties as assigned


  • Monitor program calendar for progress toward program milestones, event implementation, and on-time task completion
  • Monitor strict program compliance with organizational policies and procedures, including the Family Educational Rights and Privacy Act (FERPA)
  • Deliver trainings and presentations to small and large groups
  • Collaborate with the Program team on projects around content and curriculum as needed
  • Assist with special projects as assigned



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Program Coordinator must also submit to and pass a comprehensive criminal background check before a final offer of employment can be made, and annually thereafter.



Education & Experience

This position requires at least a baccalaureate degree from an accredited, not-for-profit, academically recognized four-year college or university; and two years related experience with an education-based program.

Along with a demonstrated belief in College Forward’s mission and values, individuals must also possess exemplary written communications skills, and the ability to work well in a highly collaborative team or independently. Individuals must have experience in designing content, activities, lesson plans, resources, and/or guides for high school and/or college students. 

Successful applicants will demonstrate familiarity with college and career planning at the high school and college levels.  


Minimum Qualifications

To perform this job successfully, an individual must also be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Program Coordinator must also submit to and pass a comprehensive criminal background check.



As a committed, diverse, values-based organization, we offer:

  • Excellent benefits including  employer-paid health coverage, long-term disability, and life insurance  
  • Low-cost options for dental and vision insurance 
  • Paid parental leave 
  • Encouraged sustainability through a generous paid time off program
  • An opportunity to have a tremendous impact both internally and across the country



College Forward is a dynamic, progressive, and youth-focused working environment. Responsibilities may frequently require an adjusted work schedule, evening/weekend hours, and/or travel in order to meet deadlines or satisfy program requirements. 

NOTICE: All College Forward team members are working remotely until at least January of 2022. Due to the nature of the Program Coordinator role, it is likely that once it’s safe to resume in-person student services, this role will be required to work from the greater Austin/Central Texas area. 



Please submit a resume and cover letter to careers@collegeforward.org by 12 pm (CDT) on September 28th, 2021. In your cover letter, please address the below prompts. 

  • How does this role relate to your future goals?
  •  Describe how your personal college access and success experience informs your approach to student services. 

    College Forward provides equal employment opportunities to all team members and/or applicants for employment or service, without regard to race, color, class, religion/creed, sex, sexual orientation, gender identity or expression, national origin, age, weight, height, disability, political affiliation, marital or familial status, partnership status, citizenship status (except as required by law), veteran status, or status in any group protected by federal law, state law, or local ordinance. We provide reasonable accommodations upon request in compliance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act. We encourage and support diversity and tolerance in our workplace.

    This position is contingent upon funding.